Compliance
Basic Approach to Compliance
As seen in the spirit of the Group's business philosophy “For the People" and as a company that can contribute to people around the world through business activities, we have positioned compliance as a top priority. We will also comply with corporate ethics and practice risk management based on the spirit of the Group Charter of Corporate Behavior.
The management of each Group company will take the initiative in implementing the above and ensure that all employees possess a full awareness of the Charter to ensure that they strictly comply with corporate ethics.
In the event of a violation of the Group Charter of Corporate Behavior, the management of each Group company will investigate the cause and strive to prevent recurrence, promptly and accurately disclose information to fulfill our accountability, and take strict disciplinary action against violators including ourselves if applicable.
Compliance Promotion System
At Yoshinoya Holdings, a meeting of persons in charge at the risk management office is convened on a monthly basis, consisting mainly of persons in charge of compliance within the Group.
Tasks performed at the meeting include exchanging information on risk management, compliance activities and the operation of the whistleblowing system, identifying important issues that should be given priority, and examining basic policies and concrete measures for dealing with these issues. On-site improvements are sought by feeding back such information to the relevant division of each company, thereby promoting the compliance system within the Group in an integrated manner, not only domestically but also globally.
In addition to a point of contact for whistleblowing established at each company, we have the “Group Hotline" in place, serving as a common point of contact for all employees within the Group. Yoshinoya Holdings' self-cleansing function within its organization is boosted by operating such points of contact in an appropriate manner while making their objectives and method of use understood and widely known among employees through the Compliance Guide, posters, internal newsletters, etc.
Compliance Education
We promote on-site knowledge education and hands-on activities by distributing the Compliance Guide to employees and the Compliance Handbook to restaurants as a tool for compliance education, in an effort to spread compliance at the workplace as a whole.
In training sessions by job rank held in the Group, where compliance is incorporated into the curriculum, participants deepen their understanding on the importance of the management philosophy and compliance, and learn about practicing compliance in their day-to-day work.
Especially in regards to safety and security of food, which is regarded as a matter of the highest priority, efforts are being made by all employees to provide services daily by observing standards, manuals and guides in a thoroughgoing manner.
A scene from a workshop for Yoshinoya restaurants managers
Internal Reporting System
A Group Hotline has been established within the Company as a contact point for internal reporting. In the event of a whistleblower report, the Legal Affairs Department of the Group Management Division either instructs the relevant department of each company to investigate and respond to the report, or investigates and responds to the report itself. The office then reports back to the whistleblower on how the matter has been dealt with, and confirms whether corrective action has been taken. The contents of these reports are reported to the Board of Directors on a quarterly basis through the Group Risk Management Committee as part of updates on the status of system operation. Moreover, each Group company has its own whistleblower hotline.
To ensure that whistleblowers and those who cooperate in investigations are not disadvantaged, the Company and each Group company have established whistleblower regulations in accordance with Japan's Whistleblower Protection Act and manage them appropriately.